Updated on 1 August 2022
– Cancellations of orders is allowed within 24 hours of placing the order. In special cases, it could be up to 48 hours. Apart from this, if there is a delay due to any reason beyond 10 days the customer has full rights to cancel the order and get a full refund. ( While we ensure that the orders do not get delayed by those many days, at times owing to corona situation in Mumbai there may be delays. )
– Any kind of products on Sale, Special offers, Occasion Sales such as Diwali, New Year, etc will not be eligible for cancellation.
– In case there is an issue with the warranty of the product, it should be taken up with the manufacturer.
– In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 72 hours of receiving the product. Our team will review the complaint and take appropriate action.
– Payments made via Payment Gateway will take upto 1 week to refund. In some cases, the procedure may take longer if there are issues. Any kind of charges are to be borne by the customer.
– If the product is delivered in a damaged condition, the wrong product is sent, the product is in dead condition or defective upon arrival, The buyer will have 72 hours to contact us so that we can help resolve the issue with a replacement.